Reference

How mister888 Handles Your Personal Data

This page tells you exactly what data we collect when you open an account, how we use it, and what control you have over it. We keep things straightforward — no buried clauses, no surprises around your DANA, OVO or GoPay wallet details.

Account data protectedWallet details kept privateYour rights, clearly statedDANA, OVO, GoPay coveredContact us any time
mister888 How mister888 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and access restrictions to keep your account data safe. Payment wallet references — whether from DANA, OVO or GoPay — are treated as sensitive and are only accessible to the systems that need them to process or verify a transaction. Access to your account requires OTP verification when we detect a new device or an unfamiliar session, which means even a stolen password alone is not enough to get in. Cookies on our site serve session management and basic analytics; you can adjust non-essential cookie settings from the cookie banner on first visit.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the site is used. Non-essential cookies can be turned off from the cookie banner.
Account Security OTP verification triggers when you log in from a new device or location. This adds a layer of protection beyond your password and keeps your wallet data inaccessible to unauthorised access.
Data Retention We hold your data while your account is active and for whatever period Indonesian law requires after closure. We tell you clearly what stays and what gets removed when you request account deletion.
Third-Party Access Payment processors receive only the minimum data required to complete your DANA, OVO or GoPay transaction. We do not sell or share your data for marketing purposes with outside parties.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can route your request to the right place. Use live chat for a fast response or email for detailed written requests. We acknowledge privacy requests within a reasonable window and follow up with next steps.

Live Chat Open the chat widget from your account dashboard. Available for account and privacy questions, including wallet data queries related to DANA, OVO or GoPay.
Email Support Send a written data request or correction notice by email. Include your registered account details so we can verify your identity before actioning anything.
Account Settings Some data preferences — like marketing contact opt-outs — are manageable directly from your account settings page without needing to contact support at all.

Common Questions About Your Privacy

Real questions about what we collect, how long we keep it, and what you can do about it — answered directly.

We collect your name, contact details, date of birth and payment identifiers like your DANA or OVO wallet reference. We do not store your full wallet PIN or password.

Yes. Send a request through live chat or email with your registered account details. We verify your identity first, then provide a summary of data we hold on your account.

We remove most account data after closure. Some records — particularly transaction logs involving DANA, OVO or GoPay — may be retained for as long as Indonesian law requires.

Only with payment processors, and only the data needed to complete your transaction. We do not sell your data or share it with advertisers or unrelated third-party services.

A cookie banner appears on your first visit. You can decline non-essential cookies there. For returning sessions, cookie preferences are adjustable from the site's cookie settings link.

Each wallet reference is stored separately and only used for the transactions it relates to. Switching payment methods does not merge your wallet records or expose old payment data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.